Contact Hair Root
Questions about an order, an ingredient list, or which formula suits your hair? Send us a message using the form below and we will get back to you.
You can also email us directly at info@hairroot.shop.
Response times
We answer messages within 1 business day, Monday to Friday. Messages sent over a weekend or a US public holiday are answered the next business day.
Postal address
Hair Root
3459 St Rose Pkwy, Ste 120 PMB 135
Henderson, NV 89052
United States
This is a mailing address for correspondence. Please do not send returns here without contacting us first — we will give you return instructions when you start a return.
What to include
- Order questions — include your order number so we can find it straight away.
- Returns or refunds — tell us your order number and what went wrong. Our 30-day money-back guarantee covers you for 30 days from delivery.
- Damaged deliveries — attach a photo and contact us within 7 days of delivery and we will replace or refund at no cost.
- Ingredient or suitability questions — tell us your hair type and any sensitivities and we will point you to the right formula.
Shipping and returns at a glance
- Orders are processed in 1–3 business days, with tracking emailed once they ship.
- Free standard shipping on US orders over $50; estimated delivery 5–10 business days after processing.
- Full details are in our Shipping Policy and Return & Refund Policy.
About us
Hair Root is a botanical hair care shop based in Henderson, Nevada, United States. We sell serums, oils, masks and leave-in treatments built around named botanical actives, with every ingredient listed in full on the product page. You can read more about Hair Root here.
A note on health questions: our products are cosmetics, not medicines. We are happy to talk about ingredients and how to use a product, but we cannot give medical advice. If you are dealing with sudden shedding, a widening part, or an irritated scalp, please speak to a dermatologist.